| Application Processing |
Applications entered accurately and referred on as appropriately.
Reports on applications are prepared as required.
Monies receipted on arrival.
Daily banking of receipted monies.
Regular (daily) posting of the Consent to Disclosure forms to NZ Police, and matching of responses.
Change of address information loaded regularly in to the TCR database.
Letters re receipt of applications produced as requested. |
Evidence of satisfaction from Team Leader and Manager re quality, accuracy and timeliness of entry and referral.
Evidence of reports to the Manager’s satisfaction.
Evidence of accurate receipting.
Evidence of daily banking accurately completed.
Evidence of daily posting to NZ Police.
Database up to date from the information received on applications.
Letters issued without error. |
| Administration Support |
Applications filed daily / weekly as required.
Photocopying carried out as required.
Cover in Contact Centre (phones / reception) for Customer Support Officers on leave.
Outward Mail franked and dispatched.
Stationery requirements.
Other duties as required. |
Applications readily retrieved.
Provided in a timely manner
Cover meets Manager’s satisfaction. Response to phone calls providing customer satisfaction.
Franking completed daily before required dispatch time.
Supplies maintained and stocks requested as required.
To Manager’s satisfaction. |
